Privacy Policy

1. Information We Collect

When you contact us, submit an enquiry, request information, or communicate with us regarding a stay or service, we may collect information such as:

• Name
• Phone number
• Email address
• Check-in and check-out dates
• Number of guests
• Room preferences
• Enquiry or booking details
• Event-related information
• Any other information voluntarily provided by you

We only seek information that is reasonably necessary to respond to your enquiry or provide the requested service.

2. How We Use Your Information

Information submitted through our website may be used to:

• Respond to enquiries and requests
• Provide information about rooms, facilities and availability
• Assist with booking-related requests
• Process or respond to event enquiries
• Communicate with you regarding requested services
• Provide customer support
• Improve our website and guest experience
• Maintain website functionality and security
• Comply with applicable legal or regulatory requirements

We do not use your personal information for purposes unrelated to your enquiry or requested services unless permitted or required by applicable law.

3. Information Security

We take reasonable administrative, technical and organizational measures to protect personal information submitted through our website.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• Improve website functionality
• Understand how visitors use our website
• Remember certain preferences
• Improve website performance and user experience

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

Our website may use third-party services, including services related to:

• Maps and location information
• Website analytics
• Communication
• Booking or enquiry management
• Payment processing, where applicable
• Website security and functionality

Third-party service providers may process information in accordance with their own privacy policies and terms. We encourage users to review the privacy policies of such third-party services where applicable.

6. Sharing of Information

We do not intend to sell or commercially trade personal information submitted through our website.

Information may be shared with trusted service providers or relevant third parties where reasonably necessary to:

• Respond to an enquiry
• Process a booking or requested service
• Provide communication or technical services
• Process payments, where applicable
• Maintain website functionality
• Comply with applicable laws, regulations or lawful requests

We take reasonable steps to ensure that information is shared only when necessary for the relevant purpose.

7. External Links

Our website may contain links to third-party websites, social media platforms, booking services or other external resources.

RSR is not responsible for the privacy practices, security, policies or content of third-party websites. We recommend reviewing the privacy policies of external websites before providing them with personal information.

8. Data Retention

We may retain information for as long as reasonably necessary to respond to enquiries, provide requested services, maintain business records, resolve disputes, comply with legal obligations, or protect our legitimate business interests.

The retention period may vary depending on the type and purpose of the information.

9. Your Choices and Rights

You may contact us regarding personal information that you have voluntarily submitted through our website.

Depending on applicable law, you may request information about how your personal information is being used or ask us to correct or update inaccurate information.

For privacy-related requests, please contact us using the details provided below.

10. Children's Privacy

Our website is not specifically directed toward children. We do not knowingly seek to collect personal information from children through our website.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take reasonable action where appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage visitors to review this page periodically for the latest information about our privacy practices.